Terms & Conditions







Shipping

We ship to any part of the world. Shipping charges apply to all orders, (unless otherwise stated).
We use Canada Post regular service and Can-Par unless you request otherwise.

Orders are usually processed within 1-3 business days depending on the time of year.

Our Payment system automatically adds shipping by the least expensive manner (usually ground) to your order. If this amount exceeds the cost of shipping, we will refund your account. If not enough, that’s our problem and we will send regardless. Feel free to contact us for more information, if you require faster service or an alternate carrier.

Invoicing
All invoices are processed and prepared by Professional Botanical Inc. (PBI)

Taxes
Orders placed from within the provinces of Ontario, Quebec and British Columbia will have 13% combined PST (8%) and GST(5%) or (HST) added.

Orders outside Ontario yet within Canada besides the mentioned above provinces will have 5% GST added.

International orders (outside of Canada) may be subject to customs duties and taxes.

All prices are in Canadian Dollars and you will be charged the Canadian Dollar amount.

Purchases will be converted to your local currency by your credit card company at the current date's bank rate.

Return Policy
If we made an error and shipped you an incorrect or defective item, etc. please return and we'll refund the product and all shipping costs. We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you need to return an item, it is best to contact us. Depending on the order and item we will consider a refund or credit. Contact us

Disclaimer
The information contained within this website has not been evaluated by Health Canada. We make no specific claims for any of our products. 

Pictures shown may not accurately reflect current product packaging.